#MyBarrheadCareer: Angela McKenna, Customer Service Team Leader
Hi Angela, tell us a little bit about yourself and your role at Barrhead Travel?
On joining Barrhead Travel, the first department I worked in was cruise sales. I then moved onto package department, flights department, family fund department, last minute.com department and then the internet department before moving to the customer service department in December 2012. I have been Team Leader in the department since 2017 and enjoy my role very much.
What does an average day look like for you?
I start the day by giving the team their tasks for the day. I check the incoming emails for any important messages and deal with them immediately. I also check the abta.com website for any clients who may have instigated a claim with ABTA and deal with those as required. Throughout the day I will help the team with any complaints or responses they may need assistance with. I also assist Iain, the manager of the team with anything he may want help with and also make him tea a couple of times a day.
When did you join the company?
I joined Barrhead Travel on 25 April 2005.
What kind of person would you say is suited to a career in customer service?
The kind of person I would say was suited to the customer service department is a hard-working, good team player, has empathy with customers and lastly and probably most importantly is being a good listener.
And what advice would you give them?
Be open-minded and put yourself in the customer's position.
And finally, what’s your favourite thing about working at Barrhead Travel?
My favourite thing about working at Barrhead Travel is the camaraderie in the team, the laughs we have reading some of the complaints and what some people complain about. Every day is different at customer services and you never know what is going to happen from one minute to the next. Time flies.